HERMES Deauville MM Tote Bag Canvas Black Auth bs10728

RANK

	Items with the grading S or SA are as close to new as you can get. Usually they are either new old stock or have only been used a couple of times. You will find it very difficult to see any issues with these items.
	Items with the grading A are in beautiful condition. They have been used but you will find it tough to spot any marks. However as they have been used there might be a couple of small marks.
	Items with the grading AB are in excellent condition. They have been used but you will find it tough to spot many marks. However as they have been used there might be a couple of marks.
	Items with the grading B are in very clean condition. There are small signs that the item has been used previously but in general they are very tidy.
	Items with the grading BC are in better than average condition. There are signs that the item has been used previously but in general they are clean and tidy.
	Items with the grading C are in good condition. There are signs that the item has been used previously and have be pre-owned.
	Items with the grading CD are in good condition. There are more signs of wear including rubbing and scratches.
	Items with the grading D are in average condition. There are signs of defects and wear including rubbing, tears and scratches but in the most part the items are still usable.
	Items with the grading DE are in bad condition. There are many signs of defects and wear including rubbing, tears and scratches and might require some repairing.

SHIPPING POLICY

We ship via EMSfrom Japan - EMS (Express Mail International Service).

TIMING

We aim to pack and ship all items with in 2 business days of when the order/payment has been received.  Subject to the country it can take between 7 – 21 days to arrive in your country.

PACKING METHOD
Before the item get shipped it gets re-inspected and packed in a lined cardboard box or EMS envelope.  Some products do not have the brand case or dust bag.

TRACKING NUMBER

We will provide you with tracking information once the item has been shipped.

Note: After the items arrives in your country it has been known to take between 2~6 weeks to clear customs.  These delays are completely out our control and are decided by customs in each individual country.

QUALITY & AUTHENTICITY

Our items are 100% authentic and are purchased directly from shops in Japan.  Our qualified staff have independent licenses that qualify them to check the authenticity of the items.

All items are cleaned and maintained using special leather and or canvas soaps designed to be used with these items.

PAYMENT POLICY

We only accept PayPal payments

RETURNS POLICY

There are 4 reasons that we could accept product returns:

1) Unsatisfied with product

Please let us know as soon as possible if you are not satisfied with your purchase.  Once your purchase arrives at your delivery address, you must inform us within 10 days if you would like to return it and obtain a refund. A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

2) Product damaged or lost in Shipping

If the goods appear to have been damaged in shipping, you have 48 hours to notify us. Please send pictures of the damage. If we agree, acting reasonably, that the goods were damaged before delivery we must follow the below stated steps:

    -  Our company will make a claim with the shipping/postage agent.
    -  Shipping/postage agent will check details and submit a report to our company.
    -  If shipping/postage agent agrees that the damage was done during shipping we will refund cost of the product to you.
    -  Before amount is refunded product must be sent back to our company.  If damage claim is accepted our company will pay for any return shipping costs.

3) Delivery delays due to local country Customs process

If you decide to return the item due to delays in customs clearance or if you refuse collection of item any refund will not be issued until the item has been received by our company.  A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

4) Product is not as listed

If the goods appear to be different from the listed product, you have 48 hours to notify us. Please send pictures of the product and a copy of the invoice/listing details. If we agree, acting reasonably, that the goods are different from the listed item we will cover the costs of retur